Legal
Shipping Policy
Shipping, taxes, returns and refund processing.
Last updated: October 2026
1. Shipping Destinations and Costs
We ship worldwide from our London, United Kingdom base. Shipping costs are calculated and shown at checkout before you confirm your order, based on your delivery address and the size of your order. Orders above our free-shipping threshold qualify for complimentary standard delivery.
2. Processing and Delivery Times
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Estimated delivery times are as follows: UK 2 to 4 business days, Europe 3 to 7 business days, rest of the world 5 to 12 business days. Delivery estimates are provided as guidance only and are not guaranteed.
3. Taxes and VAT
Where applicable, prices may include VAT or other sales taxes depending on the destination of your order. UK and EU orders include VAT at the applicable rate; for other destinations, customs duties, import taxes or handling fees may apply on delivery and are the responsibility of the customer. Any taxes due are determined by local customs authorities and we have no control over these charges. If in doubt, please contact your local customs office before ordering.
4. Customs and Import Duties
International orders may be subject to import duties and taxes, which are levied once the shipment reaches the destination country. These charges must be paid by the recipient, as we have no control over customs policies. We are not responsible for delays caused by customs procedures.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery. Tracking may take up to 24 hours to activate after dispatch.
6. Returns Policy
You have 14 days from the date of delivery to return items for a refund or exchange. To be eligible, items must be unworn, unwashed and in their original condition with all tags attached and original packaging included. Please contact us before returning an item so we can issue return instructions and a return reference.
7. Non-Returnable Items
Unless faulty, we cannot accept returns of personalised or made-to-order items, intimate or hygiene-sensitive items (including swimwear bottoms and socks) where the hygiene seal has been removed, or items marked as final sale at checkout.
8. Refund Processing
Once your return is received and inspected, we will process your refund within 14 days. Refunds are issued to your original payment method and include the price of the returned items. Original shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
9. Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us within 14 days of delivery with a photo where possible. We will arrange a replacement or a full refund, including any return shipping costs.
10. Lost or Delayed Parcels
If your tracking has not updated for 7 business days or your parcel is marked delivered but has not arrived, contact us and we will investigate with the carrier. Where a parcel is confirmed lost, we will send a replacement or issue a full refund.
11. Contact Us
For questions about shipping, returns or refunds, contact us at support@hoteaathletes.com, via WhatsApp at +44 7788 725002, or write to us at London, United Kingdom.